Terms of Service

Terms of Service

Streamline Servers Ltd provides game servers & dedicated servers, we have a responsibility to protect each client and to provide quality services. All clients of Streamline Servers Ltd are subject to the following terms of service:

You agree that Streamline Servers Ltd may modify this agreement and the conditions at anytime without prior contact. You agree to be bound by this agreement, and should periodically review the Terms of Service to ensure they meet your needs. Streamline may be referred to as 'we', 'us' or any first-person pronouns. These Terms and Conditions apply to you if you have purchased services from Streamline Servers Ltd or if you play on any of our public servers.

Service Level Agreement

Streamline Servers Ltd will endeavour to provide a 100% uptime and are able to most of the time, we offer a service level guarantee to our clients of 99.95% up time per month, this is to allow for maintenance on services. The uptime agreement excludes third party aspects such as Control Panel issues & Game Server FTP issues that may be encountered during the month. If we fail to achieve this agreement, clients affected will receive a percentage of credit towards the following month.

Duration of Contract

The duration of your contract and services provided will depend on the duration you have paid for (monthly, quarterly, semi-annually or annually). If you order and pay for a 'monthly' service on the 15th of April 2013, your service will expire on the 15th of May 2013 (unless payment is provided to renew the service). You will be invoiced 14 days before the renewal date, failure to pay this invoice will result in the service being suspended, 30 days post suspension all files will be achieved and may not be recoverable after this period. We reserve the right to terminate your contract/service at any time with Streamline Servers if you are found to have breached the Terms and Conditions.

Methods of Payment

Payments to Streamline Servers are performed via PayPal Gateway. Using the PayPal gateway ensures that we don't keep on file and payment credentials including but not limited to (bank details, credit card details). Payment via this Gateway allows users to pay via their credit card, bank card and other payment methods PayPal provides.

Billing Disputes / ChargeBacks

If a billing dispute / chargeback such as but not limited to PayPal dispute / chargeback is raised, the billing account will be suspended until the dispute / chargeback has been resolved. This includes all services associated with the billing account.

Refunds

Streamline Servers Ltd provides a 48 hour money back guarantee. This offer isn't valid under the following circumstances and products

  • - Due to scheduled downtime or maintenance
  • - Due to malicious attacks against your server resulting in downtime
  • - Due to a suspended service for reasons stated in the terms of service
  • - Dedicated Servers
  • - Domains or domain related services
  • - Due to Alpha / Beta related crashing on game services

Payments made through the Public Pay system are NON-REFUNDABLE. By submitting payment to this client, you agree to our Terms of Service and that the client has shared his / her Public Pay ID to accept payments.


Level of Support

Our support team will endeavor to assist you as soon as possible, to the best of their ability and knowledge
All services unless specifically referenced are self managed. We are not required to install or assist in the installation of (but not limited to):

  • - Plugins / Mods
  • - Configuration Files
  • - Models / Materials
  • - Maps

Streamline Servers limited reserves the right to terminate any service and or account if you are abusive and or disrespectfully towards a member of staff


Banned Scripts

The following scripts are banned from use on any of our services; the installation of these scripts will result in the immediate termination of service.

  • - IRC egg drops
  • - Proxy servers
  • - Mail bombers
  • - Anonymous mailers
  • - IP spoofers
  • - Port scanners
  • - Hivemail
  • - Telnet or SSH Access Scripts
  • - UBB (Ultimate Bulletin Board)
  • - lstmrge.cgi
  • - phpShell
  • - FormMail.cgi, FormMail.pl from Matt's Script Archive
  • - PERP role play for GMOD
  • - Grav CMD Line ?PlanetManagerName

FTP Restrictions

The following file formats are banned from upload to our services for security reasons.

  • - .dll
  • - .exe
  • - .so
  • - .bat
  • - .cmd
  • - .vbs
  • - .pif
  • - .scr
  • - .com

Malicious Attacks

Streamline Servers Ltd will not tolerate any malicious attacks attempting to disrupt our services. This includes but is not limited to Denial of Service Attacks (DDos, Dos). If your service is subject to three attacks, we reserve the right to terminate your service without warning.

Resource Usages

Streamline Servers LTD retains the rights to suspend or terminate services for utilizing excessive amounts of resources. This includes but is not limited to:

  • - CPU usage
  • - RAM usage
  • - Disk usage
  • - Disk IO usage
  • - Bandwidth usage

Note: Excessive usage is deemed by Streamline Servers technical and management staff. Fair usage amounts are equated by examining the average usage for the same product / service type.

Upgrading / Downgrading

Streamline Servers Ltd allows a maximum downgrade of 2GB without prior contact to our support staff. Secondly a downgrade can only be applied after 7 days of the last payment. Failure to do so will result in the transaction being reversed and the original amount reinstated. All credits need to be verified by our support staff before they will be charged onto the account.

Server Addon Usages

Streamline Servers Ltd restricts the usage of any addons purchased on our website to services hosted with Streamline Servers Ltd. Any clients found utilizing such services outside of our network will result in immediate termination. This includes but is not limited to:

  • - Backup servers
  • - FastDL
  • - SQL servers

G2A Payments

When you use G2A Pay services provided by G2A.COM Limited (hereinafter referred to as the "G2A Pay services provider") to make a purchase on our website, responsibility over your purchase will first be transferred to G2A.COM Limited before it is delivered to you. G2A Pay services provider assumes primary responsibility, with our assistance, for payment and payment related customer support. The terms between G2A Pay services provider and customers who utilize services of G2A Pay are governed by separate agreements and are not subject to the Terms on this website.

With respect to customers making purchases through G2A Pay services provider checkout, (i) the Privacy Policy of G2A Pay services provider shall apply to all payments and should be reviewed before making any purchase, and (ii) the G2A Pay services provider Refund Policy shall apply to all payments unless notice is expressly provided by the relevant supplier to buyers in advance. In addition the purchase of certain products may also require shoppers to agree to one or more End-User License Agreements (or "EULAs") that may include additional terms set by the product supplier rather than by Us or G2A Pay services provider. You will be bound by any EULA that you agree to.

We and/or entities that sell products on our website by using G2A Pay services are primarily responsible for warranty, maintenance, technical or product support services for those Products. We and/or entities that sell products on our website are primarily responsible to users for any liabilities related to fulfillment of orders, and EULAs entered into by the End-User Customer. G2A Pay services provider is primarily responsible for facilitating your payment.

You are responsible for any fees, taxes or other costs associated with the purchase and delivery of your items resulting from charges imposed by your relationship with payment services providers or the duties and taxes imposed by your local customs officials or other regulatory body.

For customer service inquiries or disputes, You may contact us by email at [email protected]

Questions related to payments made through G2A Pay services provider payment should be addressed to [email protected]

Where possible, we will work with You and/or any user selling on our website, to resolve any disputes arising from your purchase.