Streamline Servers Ltd provides game servers & dedicated servers, we have a responsibility to protect each client and to provide quality services. All clients of Streamline Servers Ltd are subject to the following terms of service:
You agree that Streamline Servers Ltd may modify this agreement and the conditions at anytime without prior contact. You agree to be bound by this agreement, and should periodically review the Terms of Service to ensure they meet your needs. Streamline may be referred to as 'we', 'us' or any first-person pronouns. These Terms and Conditions apply to you if you have purchased services from Streamline Servers Ltd or if you play on any of our public servers.
Streamline Servers Ltd will endeavour to provide a 100% uptime and are able to most of the time, we offer a service level guarantee to our clients of 99.95% up time per month, this is to allow for maintenance on services. The uptime agreement excludes third party aspects such as Control Panel issues & Game Server FTP issues that may be encountered during the month. If we fail to achieve this agreement, clients affected will receive a percentage of credit towards the following month.
The duration of your contract and services provided will depend on the duration you have paid for (monthly, quarterly, semi-annually or annually). If you order and pay for a 'monthly' service on the 15th of April 2013, your service will expire on the 15th of May 2013 (unless payment is provided to renew the service). You will be invoiced 14 days before the renewal date, failure to pay this invoice will result in the service being suspended, 30 days post suspension all files will be achieved and may not be recoverable after this period. We reserve the right to terminate your contract/service at any time with Streamline Servers if you are found to have breached the Terms and Conditions.
Payments to Streamline Servers are performed via PayPal Gateway. Using the PayPal gateway ensures that we don't keep on file and payment credentials including but not limited to (bank details, credit card details). Payment via this Gateway allows users to pay via their credit card, bank card and other payment methods PayPal provides.
If a billing dispute / chargeback such as but not limited to PayPal dispute / chargeback is raised, the billing account will be suspended until the dispute / chargeback has been resolved. This includes all services associated with the billing account.
Streamline Servers Ltd provides a 48 hour money back guarantee. This offer isn't valid under the following circumstances and products
Our support team will endeavor to assist you as soon as possible, to the best of their ability and knowledge
All services unless specifically referenced are self managed. We are not required to install or assist in the installation of (but not limited to):
Streamline Servers limited reserves the right to terminate any service and or account if you are abusive and or disrespectfully towards a member of staff
The following scripts are banned from use on any of our services; the installation of these scripts will result in the immediate termination of service.
The following file formats are banned from upload to our services for security reasons.
Streamline Servers Ltd will not tolerate any malicious attacks attempting to disrupt our services. This includes but is not limited to Denial of Service Attacks (DDos, Dos). If your service is subject to three attacks, we reserve the right to terminate your service without warning.
Streamline Servers LTD retains the rights to suspend or terminate services for utilizing excessive amounts of resources. This includes but is not limited to:
Note: Excessive usage is deemed by Streamline Servers technical and management staff. Fair usage amounts are equated by examining the average usage for the same product / service type.
Streamline Servers Ltd allows a maximum downgrade of 2GB without prior contact to our support staff. Secondly a downgrade can only be applied after 7 days of the last payment. Failure to do so will result in the transaction being reversed and the original amount reinstated. All credits need to be verified by our support staff before they will be charged onto the account.